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Shipping & Delivery
1. Processing Time
All our orders are processed within 1-2 business days (excluding weekends and public holidays) after payment is confirmed. During peak sale periods or new collection launches, there may be a slight delay of an additional 1-2 days. You will receive a notification email once your order has been shipped.
2. Shipping Destinations & Methods
We proudly ship to most countries in Europe and North America.
We have partnered with leading global couriers, such as DHL, FedEx, and UPS, as well as reliable postal services, to offer you a range of shipping options. The available methods and costs will be automatically calculated and displayed at checkout based on your delivery address and the weight of your order.
3. Shipping Costs & Delivery Times
| Shipping Destination | Standard Shipping (Estimated) | Express Shipping (Estimated) |
|---|---|---|
| United States & Canada | 7-14 Business Days | 3-7 Business Days |
| United Kingdom | 6-12 Business Days | 3-5 Business Days |
| European Union | 8-15 Business Days | 4-7 Business Days |
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the selected shipping method. We offer FREE STANDARD SHIPPING on all orders over [e.g., $80 USD / €70 EUR / £60 GBP].
- Important Note: These timeframes are estimates and do not include our initial 1-2 day order processing period. Delivery times may be affected by factors beyond our control, such as customs clearance procedures, weather, or local postal delays.
4. Order Tracking
As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your unique tracking number and a link to monitor your package’s journey in real-time. You can also access this information by logging into your account on our website.
5. Customs, Duties, and Import Taxes
- For Customers in the European Union (EU) and United Kingdom (UK): Our prices are exclusive of any applicable import VAT and customs duties. As the importer of record, you are responsible for paying these charges to the carrier upon delivery to release your package. These fees are not controlled by ULTIMACY LIMITED and are determined by the customs authority of your country.
- For Customers in the United States and Canada: Most orders are delivered without additional fees. However, for high-value orders, local customs authorities may levy import duties and taxes. These are the responsibility of the recipient, as per international shipping regulations.
We recommend contacting your local customs office for more information on potential charges.
6. P.O. Boxes and APO/FPO Addresses
We can deliver to P.O. Boxes using standard postal services. For APO/FPO addresses, please allow additional time for delivery, as these shipments are considered international and are subject to military mail processing.
7. Undeliverable Packages & Address Changes
Please ensure your shipping address is complete and accurate. Packages that are returned to us due to an incorrect address, failure to pay customs charges, or unclaimed status will be eligible for a refund for the product cost, minus the original shipping fees and any return shipping costs we incur.